Frequently Asked Questions
Find answers to common questions about Zapya's features, troubleshooting, and best practices.
Installation & Setup
How do I install Zapya?
Download Zapya from your device's app store (iOS App Store, Google Play Store) or official website for desktop versions. Follow the installation wizard. No special permissions are needed during installation.
Which permissions does Zapya need?
Zapya requires: Storage access (for file transfer), Camera (for QR code scanning), Wi-Fi (for connections), and Location (for nearby device discovery). All permissions are optional but may limit functionality.
How do I update Zapya?
Mobile apps update automatically through app stores. For desktop versions, download the latest version from our website. Your settings and connections will be preserved during updates.
Can I use Zapya without an account?
Yes! Zapya works without registration or account creation. Simply install and start sharing. Optional account creation enables cloud backup and cross-device sync features.
Usage & Features
What's the maximum file size limit?
Zapya has no built-in file size limit. You can transfer files up to 1TB, limited only by your device's storage. For optimal performance, we recommend splitting transfers larger than 100GB.
Which file types can I transfer?
Zapya supports all file types including: Documents, Photos, Videos, Music, Apps (APK), Contacts, Messages, and System files. No restrictions on format or extension.
How many devices can connect simultaneously?
Zapya supports up to 8 devices in a single group transfer session. For optimal performance, we recommend 4-5 devices maximum when transferring large files.
Does Zapya compress files?
Zapya uses smart compression for text and document files (achieving up to 2.5x ratio) but maintains original quality for media files. Compression is automatic and optimized per file type.
Performance & Speed
How fast is Zapya really?
Peak transfer speed is 10MB/s (80Mbps) with average speeds of 6-8MB/s. Real-world examples: 1GB movie = 2-3 minutes, 100 photos = 30 seconds, 4GB game = 7-8 minutes.
What affects transfer speed?
Key factors: Device hardware, distance between devices (optimal: <10m), environmental interference, number of connected devices, and file types being transferred.
How does it compare to alternatives?
Zapya is 128x faster than Bluetooth (100KB/s), 2x faster than other file sharing apps (5MB/s avg), and doesn't require internet like cloud storage services.
Does it drain battery?
Battery impact is minimal: 2% per hour during active transfers. Zapya includes power-saving features like automatic sleep mode and background transfer optimization.
Troubleshooting
Devices can't find each other?
1. Ensure both devices have Wi-Fi enabled
2. Check if devices are within 10 meters
3. Try toggling Wi-Fi off/on
4. Restart Zapya on both devices
5. Check if any device is in power saving mode
Transfer interrupted or failed?
Don't worry! Zapya automatically resumes interrupted transfers. Keep both devices on and within range. For persistent issues, try: 1. Clearing app cache 2. Checking storage space 3. Updating app version.
Files not showing after transfer?
Check default save locations:
- Android: /Downloads/Zapya
- iOS: Files App/Zapya
- Windows: Documents/Zapya
- macOS: Downloads/Zapya
Use in-app file manager to locate transfers.
App crashes or freezes?
1. Clear app cache and data
2. Ensure 500MB free memory
3. Update to latest version
4. Check device compatibility
5. Reinstall if persistent
Security & Privacy
How secure are my transfers?
All transfers use AES-256-GCM encryption with perfect forward secrecy. Files never touch cloud servers or external storage. Direct device-to-device transfer ensures maximum privacy.
Can others intercept my transfers?
No. Zapya creates a secure, encrypted connection between devices. Even on public Wi-Fi, your transfers are protected by military-grade encryption and secure key exchange.
What data does Zapya collect?
Minimal data collection: Device name, OS version, and transfer statistics for optimization. No personal files, content, or transfer data is collected or stored on servers.
Is Zapya GDPR compliant?
Yes. Zapya is fully compliant with GDPR, CCPA, and other privacy regulations. We maintain ISO 27001 certification and undergo regular security audits.
Alternatives & Comparisons
How does Zapya compare to Bluetooth?
Zapya is 128x faster than Bluetooth, supports larger files, allows multiple simultaneous connections, and maintains better connection stability. Perfect for large media files and folders.
Zapya vs Cloud Storage?
Unlike cloud storage, Zapya requires no internet, has no storage limits, offers faster transfers, and keeps files private. Ideal for large files and sensitive data transfer.
What about other file sharing apps?
Zapya offers superior speed (10MB/s vs 5MB/s avg), better cross-platform support, more connection methods, and stronger security compared to similar apps.
When should I use alternatives?
Consider alternatives for: Remote transfers over internet, permanent cloud storage needs, or when devices are incompatible with Zapya's minimum requirements.
Ready to Try Zapya?
Download now and experience the fastest way to share files across devices.